warranty policy

Limited Lifetime Warranty – For the original purchaser from date of purchase, Limited lifetime manufactures warranty against any factory defects or workmanship. We will repair or replace at our option any defective item at no charge. (This excludes electrical items, consumables, accidental damage, normal wear, abuse, neglect, misuse or rusted implements,). Allow 4-6 weeks for servicing. Return item in its original packaging, in padded mailer or box prepaid and insured, with dated sales receipt, name, address & valid #RMA. (A valid PrincessCare.com Online Account is needed for processing, tracking and return shipping).

One Year Warranty: For the original purchaser from date of purchase, One Year Manufactures Warranty against any factory defects or workmanship. We will repair or replace at our option any defective item at no charge. Allow 4-6 Weeks for Servicing. Return item in its original packaging, in padded mailer or box, prepaid and insured with dated sales receipt, name, address & valid #RMA.  (This excludes Consumables, accidental damage, normal wear, abuse, neglect, misuse, or products with a ‘Broken Seal’, past their ‘Use by Date’ or ‘Shelf Life’). (A valid PrincessCare.com Online Account is needed for processing, tracking and return shipping).

Consumables: Due to the nature of products which are classified as consumables there is NO IMPLIED WARRANTY, we cannot accept returns if they are open or used unless they are arrive/delivered to you “damaged,” “defective” or arrive with a “broken seal.” A product which is classified as a consumable will usually have a Consumables Stamp/Seal on the product detail page identifying it as such. A Consumable product which arrives damaged, or defective or arrives with a broken seal must be reported to us within 72 hours from date of delivery. A insurance claim must be filed with the postal carrier A full refund including shipping and handling will be made upon receiving approved claim. Return item in its original packaging, in padded mailer or box, prepaid and insured with dated sales receipt, name, address & valid #RMA. (A valid PrincessCare.com Online Account is needed for processing, tracking and return shipping).

Conditions – All Warranties, Guarantees and Protections offered by Princess Care are only valid for original purchaser from day of purchase. Grey Market purchases or subsequent owners will not be eligible. Warranty Policy is only valid for purchases within the US. All Warranties and Guarantees shall be null and void outside the US. Any inappropriate usage, misuse, abuse or neglect of products deemed by authorized Princess Care Personal shall null and void warrantees, guarantees and other protections offered in Warranty Policy. 

A valid receipt or proof of purchase, proof of identity, signed returns slip and valid #RMA must be provided at the time for all Refunds, Returns or Exchanges. Princess Care and all authorized Vendors reserve the right and discretion to refuse any Refund, Returns or Exchange ‘not in accordance’ with Warranty Policy or ‘Terms of Use.’

Princess Care brand scissors and manicure pedicure beauty instruments are subject to servicing by Princess Care authorized service agents only. Any Princess Care Scissors or manicure pedicure beauty instrument that are serviced by an unauthorized person or persons or company, are immediately void of all guarantees, warranties and protections. Scissors or beauty instruments that have been poorly maintained, misused, abused, neglected or over worn before servicing may also void their guarantees, warranties and other such protections offered. The Bladesmith's decision on all such matters is final.

IMPORTANT – for Limited Lifetime Warranty, One Year Warranty, Servicing, Return, Refund or Exchange, (A valid PrincessCare.com Online Account is needed for processing, tracking and return shipping). Return item in its original packaging, in padded mailer or box, with dated sales receipt, name, address & valid #RMA or #Service, prepaid and insured to:

Princess Care
PO Box 9214
Surprise, AZ 85374
1 602 388 1515
www.princesscare.com

Please visit us at www.princesscare.com>My Account>My RMA to obtain valid #RMA or insurance claim details, please include full details.

Distributed and Made by Princess Care, USA